Appointments

There is a change in our Appointment System.

You will be offered a phone call from one of our nursing team who will put you in for a doctor’s appointment if necessary.

There are several ways to get the medical advice you need. We offer face to face appointments, telephonic consultations and advice via an online consultation (accuRx).

Appointments are available throughout the day during our opening hours and can be booked online, by telephone or in-person at the reception. Please select one of the below appointment types, to get the best suited help on time.

For non-urgent issues, please follow the guidelines below and choose the right service, which can help you without any appointment. This will help us being more efficient and making an appointment available to you when you need it the most.

Care at home

There are the 35 common conditions which can be treated at home by following health advice and Over the Counter medicines.

If you are experiencing any symptoms from the below conditions, please click on the icon to get help.

Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

FIND A PHARMACY

Online Consultation

Our Online Consultation service will let you request advice, treatment, sick notes, GP letters, recent test results and more. Fill out a quick online form to proceed.

accuRx.

GP Online Services

Book an appointment with your GP, nurse or clinician at a time that suits you. Sign in to your registered GP online service.

NHS App

Call the Practice

Appointments can be booked by calling the practice during working hours

Save the call to the surgery and make the best use of pharmacy and online consultations, if your concern is of non-urgent nature

Call the Practice

Why does the receptionist need to ask what’s wrong with me?

Our reception staff are important members of the practice team and it has been agreed they should ask patients ‘why the need to be seen’.

We have trained our reception staff to ask certain questions to help make sure you receive the most appropriate medical care from the most appropriate health professional at the most appropriate time.

FAQs

What are the timings for routine appointments?

Appointments are available throughout the day during normal opening hours.

Does the practice offer routine appointments on weekday evenings and on weekends?

We offer extended morning hours on Tuesdays, Wednesdays, Thursdays and extended evening hours on Mondays and Fridays. Please check with the reception for details.

Patients in South Warwickshire will be able to book face-to-face or telephone consultations at GP+ ‘hubs’ from 6.00 - 9.00pm on weekdays and 9.00am - 1.00pm on weekends.

Routine and same day appointments will be offered with GPs, nurses and clinical pharmacists. In addition there will be same day appointments from 6.00 - 9.00pm on weekdays for children aged 0-16 who need treatment after school hours.

Please call 01926 69 59 49 (open Fridays 6pm-8pm, Saturday & Sunday 9am – 12pm) to book routine or same day appointments.

For more information, visit www.southwarwickshiregps.nhs.uk/extendedaccess

How to avail the Chaperone service?

If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.

How do I use video consultation on Patient Access?

Please use the guidance below, if your clinician has asked you to take part in a video consultation using Video Consult.

Sign in to your Patient Access account.
In the Appointments section of the dashboard, find the video consultation appointment.
Beside the appointment details, click Join. /li>
If the Clinician has already joined, you will be connected immediately, else you will be in the ‘Waiting Room’ until they join.

For more details on Video Consultations, visit Patient Access Support Website.

How do I use video consultation on Accurx, sent to me as a link?

Your GP practice may decide that they want to do your appointment via video consultation. Your clinician will then send you a text message with a link to load video consultation.

What you need to do:

Once you receive the message click on the link
It will then open your internet browser (e.g. Safari, Chrome)
It may show you a screen where you need to click "Request permissions" to enable your camera and your microphone.
You should then be able to see yourself.
You should then wait for the GP to join the consultation.

For more details and tutorial, please check this support link.

KNOW WHERE TO GO

Consider the range of services available to you and use the NHS responsibly

Care at Home

Care at home

Be prepared to care for yourself with a well-stocked medicine cabinet and plenty of rest

cough or cold
upset stomach
pain or headache
cuts and grazes
sore throat (but if for two weeks or more contact your GP)

For health advice,

Visit nhs.uk

Pharmacy

Avg. cost to be seen £15

Pharmacist

Ask for advice on ailments, medicines and healthier living

queries about medication, dosage, type or suitability plus urgent requests or if related to hospital discharge
repeat prescription
sore eyes (but if persists go to optician)
runny nose
diarrhoea
bite or sting

Find a Pharmacy