Our Practice Charter

  • You will be treated with courtesy and respect by all Practice personnel.
  • You can expect confidentiality to be maintained at all times.
  • If an urgent appointment is required, an appointment with a Clinician will be available on the same day.
  • We aim to see patients within 30 minutes of their appointment time. If you have waited longer than this, please let a member of the Reception team know.
  • Requests for repeat prescriptions will be dealt with within 48 hours.  This can be in person, online through NHS app or via our online web-form. We do not routinely accept repeat prescription orders over the phone, but we are happy to accommodate if this is necessary.
  • All comments and suggestions about the service are welcome.  Please complete our questionnaire which can be found in reception or online via our website.
  • If you have a query or complaint and wish to discuss any part of your care with us, please contact the Practice Manager. Your complaint will be dealt with in a professional and efficient manner.
  • You can expect to be informed of developments in the practice by means of leaflets available in the practice.
  • We will respect our patient’s privacy, dignity and confidentiality at all times.
  • We wish to make the Alcester Health Centre as accessible as possible.  If you have hearing, visual, or physical difficulties please let the Receptionist know so that we can enable you to fully use our services.